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• Free Shipping on orders $60+
• $4.99 Flat Rate Shipping on orders $59.99 & under

We only ship within the contiguous USA. This DOES NOT include Hawaii, Alaska, Puerto Rico, P.O. Boxes, APO, FPO, and DPO addresses.

Once orders have been placed, they cannot be modified or
cancelled.

One ‘n Only appliances + styling tools are not eligible for
refunds or exchanges, though haircare items are. Please see below for our
policy for each.

Please note, once orders have been placed, they cannot be
modified or cancelled.

Appliances -

All appliances and styling tool purchase are final sales. We
unfortunately cannot accommodate product returns at this time. All appliances
come with a 2-year warranty.  Please
reach out to customercare@one-n-only.com
for warranty related questions.

Hair Care Product Policy –

Exchange – If a haircare product is not right for your hair
type, please let us know within 30 days of purchase at customercare@one-n-only.com to
initiate a exchange for a product that suits you better! Please note: Exchanges
are subject to a $5.99 restocking fee for each product.

Refund –

If you believe your hair care product is defectives, please
send us photographs for review at customercare@one-n-only.com.
We will issue a full or partial refund if the product is defects.

We are unable to process exchanges or refunds on One ‘n Only
products purchased from a retailer partner. 
Please contact the respective retailer’s customer service team directly
for information on their return policy.