SHIPPING AND RETURNS:

ORDER PROCESSING 

Orders are fulfilled within 4-6 business days, Monday through Friday, excluding holidays.

ORDER TRACKING

When your order ships from our fulfillment center, you will receive a shipment confirmation email with a tracking number for your shipment.

RETURNS

We want you to be happy with your order! Please visit our Returns page for more information, or contact us at customercare@one-n-only.com.

PROMOTION CODES / DISCOUNTS

The promo or discount code must be entered in the discount box at checkout in order for the discount to be applied. Only one promo code can be used per order, and in some cases, codes may only be redeemed once. Unfortunately, we are unable to apply promo codes once an order has been placed. We additionally, can’t apply them to prior purchases. All promo codes are available for a limited time and while supplies last. Expired codes are no longer valid and cannot be used. Promotional codes have no cash value.

ORDERING INFORMATION:

PAYMENT OPTIONS

We accept Visa, Mastercard, American Express and Discover, Shop Pay, Apple Pay, Google Pay, Sezzle, and PayPal.

Learn more about Sezzle's buy now, pay later options here.

SALES TAX

Sales tax will be collected in line with local tax rates. 

ORDER CONFIRMATION

After an order is placed, an order confirmation email is sent to the email address provided during order placement. The order confirmation email includes the order number and all of the order details. Once an order confirmation is received it means your order is being processed and cannot be canceled. A shipment confirmation email is sent once the order ships from the fulfillment center. The shipment confirmation email includes the shipping tracking number and all of the order details.

ORDER CANCELLATION

We are unable to cancel or modify an order after it's been submitted since we aim to process all orders as soon as possible. If you have any questions about your order, please email customercare@one-n-only.com.

For security purposes, we are unable to re-direct a shipped parcel to a secondary shipping address. If a shipper is unable to complete delivery to the original shipping address provided, the parcel will be returned to the fulfillment center and processed as a return.

SUBSCRIPTIONS

You have the option to purchase most items on one-n-only.com with a subscription, that repeats at the shipping frequency you select.

Please visit our Subscriptions page for more information, or contact us at customercare@one-n-only.com.

WHERE ELSE CAN I BUY AQUAGE PRODUCTS?

You can purchase One 'n Only products at Ulta.com, Amazon.com, and if you are a professional Stylist, at Cosmoprof Beauty. Please visit our Where to Buy page for more information.

AMAZON 45-DAY GUARANTEE

For Sales on Amazon.com, One N’ Only offers a 45 day money back guarantee (the Guarantee). If for any reason you are unsatisfied with your purchase of One N’ Only products on Amazon.com during the first 45 days following purchase, you may return it to us risk free. One N’ Only  is a professional brand and as such, any One N’ Only guarantee / warranty coverage is only applicable with valid proof of purchase from an Authorized One N’ Only Distributor. Currently SBT Supply is the only entity permitted to distribute One N’ Only products via the Amazon platform. The One N’ Only guarantee will not apply to products purchased on Amazon.com without valid proof of purchase from SBT Supply.

 

ANY MORE QUESTIONS?

Please visit our Contact Us page to reach out. Thank you!