Shipping & Returns
Thank you so much for visiting! Please reach out to customer service with any questions: customercare@one-n-only.com 🧡
Shipping
- Free Shipping: Orders $60+
- $4.99 Flat Rate Shipping: Orders $59.99 and under
We only ship within the contiguous USA. This does not include Hawaii, Alaska, Puerto Rico, P.O. Boxes, APO, FPO, and DPO addresses
Returns
Thank you for shopping with us! Please note that we don’t offer product returns at this time.
Once orders have been placed, they cannot be modified or cancelled.
One 'n only appliances + styling tools are not eligible for refunds or exchanges, though haircare items are. Please see below for our policy for each.
Please note, once orders have been placed, they cannot be modified or canceled.
Appliances + styling tools policy
All appliances + styling tool purchases are final sale. We unfortunately cannot accommodate product returns at this time. All appliances come with a 2-year warranty. Please reach out to customercare@one-n-only.com for warranty-related questions.
Hair Care Product Policy
Exchange
If a hair care product is not right for your hair type, please let us know within 30 days of purchase at customercare@one-n-only.comto initiate an exchange for a product that suits you better! Please note: exchanges are subject to a $5.99 restocking fee for each product.
Refund
If you believe your hair care product is defective, please send us photographs for review at customercare@one-n-only.com. We will issue a full or partial refund if the product is defective.
We are unable to process exchanges or refunds on One 'n Only products purchased from a retailer partner. Please contact the respective retailer’s customer service team directly for information on their return policy.
AMAZON ORDERS: 45-DAY GUARANTEE
For Sales on Amazon.com, One N’ Only offers a 45 day money back guarantee through its retail partners Front Row Group and SBT Supply (the Guarantee). If for any reason you are unsatisfied with your purchase of One N’ Only products on Amazon.com during the first 45 days following purchase, you may return it to Front Row Group or SBT Supply risk free for a full refund. Please contact them through: onoreturns@bpros.com. One N’ Only is a professional brand and as such, any One N’ Only guarantee / warranty coverage is only applicable with valid proof of purchase from an Authorized One N’ Only Distributor. Currently Front Row Group and SBT Supply are the only entities permitted to distribute One N’ Only products via the Amazon platform in the United States. The One N’ Only guarantee will not apply to products purchased on Amazon.com without valid proof of purchase from Front Row Group or SBT Supply.